How to Collect Bookings and Appointments Using WhatsApp Flows on ShauriWave.com

In today’s fast-paced digital environment, businesses need efficient tools to manage customer interactions. shauriwave.com simplifies this by offering a robust platform that allows businesses to create WhatsApp flows for collecting bookings and appointments. This blog will guide you through the process of utilizing Shauri Wave’s features, from onboarding your phone number to sending interactive messaging templates to bulk recipients.

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Step 1: Download the Shauri Wave App

To get started, download the Shauri Wave app from your device’s app store:

• For Android users: Visit the Google Play Store and click install.
• For iOS users: Use our web-based dashboard app.shauriwave.com

Follow the setup instructions to create an account.

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Step 2: Onboard Your Phone Number

After setting up your account visit your web dashboard app.shauriwave.com and click on the phone numbers link to access the page where you can onboard a phone number. Requirements for successfully onboarding a phone number include:

1. Your business should be registered, with a VALID business website and a business email address.
2. You need an ACTIVE Facebook account that has been active for at least a week, and you must be an admin of the account.
3. Provide a phone number that is not currently associated with WhatsApp and is capable of receiving SMS verification messages.

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Step 3: Create WhatsApp Flows

WhatsApp flows allow you to automate interactions with your customers by guiding them through a series of predefined steps. Here’s how to create one:

1. Open the app and navigate to the “Settings” section then click on "WhatsApp Business Accounts" section. Click on the actions icon of the phone number you've selected to create a flow for and select the flows/questionnaires action.

2. Once redirected to the flows page, click on the plus icon to create a flow. Once created successfully select the flows actions and select "View/Add Questions" action

3. Once redirected to the questions section now you are ready to design your flow: Create multiple screens and for each

   • Add steps like text prompts, multiple-choice questions, or form fields.
   • Include options for customers to select preferred dates and times for bookings or appointments.

4. Save your flow: Ensure it’s configured to capture all necessary details, such as names, contact information, and appointment preferences.

5. Publish your flow: You can easily preview your flow before publishing it by clicking on the "Preview Flow" action on the flows listing. Once satisfied your flow is ready for sending it select the "Publish Flow" action to publish it.

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Step 4: Attach the Flow to an Interactive Messaging Template

Interactive messaging templates make it easy to share your WhatsApp flow with recipients:

1. Go to the “WhatsApp Business Accounts” section of the app from the settings tab. Once redirected to the accounts listing, select the phone number you would like to create a messaging template flow for and click on the actions icon and click on the "Messaging Templates" link.

2. Create a new template: You will be redirected to the create template page

   • Choose a template name.
   • Select the marketing category and a language for your template.
   • Design your template message header and body.
   • Finally select the flows button and provide the CTA button and select the published flow you created.

3. Submit the template for approval: WhatsApp requires all templates to be reviewed before use. This process typically takes a few hours.

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Step 5: Use the Broadcasting Feature to Share Your Template

Shauri Wave’s broadcasting feature lets you send your interactive messaging template to a large audience in just a few clicks:

1. Go to the “Broadcasts” section.
2. Create a new broadcast:
   • Select the recipients from your contact list or upload a CSV file with the relevant numbers.
   • Attach the approved interactive messaging template.
3. Send the broadcast: Once sent, recipients will receive your message, allowing them to interact with your WhatsApp flow to book appointments seamlessly.

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Benefits of Using WhatsApp Flows for Bookings

• Automation: Reduce manual effort and streamline appointment scheduling.
• Reach: Connect with a vast audience using WhatsApp’s widespread popularity.
• Convenience: Customers can easily book appointments at their convenience, directly from their phones.
• Tracking: Monitor responses and manage bookings efficiently within the Shauri Wave app.

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Conclusion

Shauri Wave provides an all-in-one solution for businesses to automate appointment collection and customer engagement through WhatsApp flows. By downloading the app, onboarding your number, and leveraging interactive messaging templates, you can effortlessly enhance your business operations and customer experience.

Get started today by downloading the Shauri Wave app on the Play Store or use our web dashboard for iOS user, and take your business communications to the next level!